Grainger, The Barnum

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. We understand your concerns regarding the gym facilities, parcel room, parking availability, and outstanding repairs. While our onsite gym is designed in line with the constraints and safety requirements of an unsupervised facility, we appreciate that it may not meet everyone's expectations. We also recognise the recent challenges within the parcel room caused by an increase in incorrectly delivered parcels and are continuing to work hard to keep the area organised and improve the experience for residents. With regard to parking, the number of spaces available was determined during the planning stage of the development and reflects the focus on sustainable transport options available in the local area. In relation to the maintenance issues you raised, we can confirm that the leak reported in your apartment was resolved. The front door lock issue has since been addressed with a replacement lock, and the remaining repair to the toilet seat has been communicated and rescheduled following an unforeseen contractor absence. We are sorry that your overall impression of The Barnum has been disappointing and appreciate you taking the time to provide your feedback, which helps us identify areas where we can continue to improve.

Thank you for taking the time to share your feedback. We are sorry to hear that your experience at The Barnum did not meet your expectations, and we appreciate the detail you’ve provided regarding your concerns. We take your comments seriously and would like to address the key points you raised. We apologise for the previous downtime of the main entrance door and one of the lifts. Reliable access and security are top priorities, which is why we ensure that the building is covered by an extensive CCTV system and onsite security, who carry out regular patrols. We are often at the mercy of specialist third party suppliers when it comes to repairs however, we are working to ensure any maintenance issues are addressed in a timely manner and regular communications are provided to residents. Alternative lifts are available in the building so if we ever were to experience an outage again, there would still be access to at least one if not two other lifts. The behaviour you described regarding engineers entering without permission and leaving a mess is completely unacceptable. I do believe that the unauthorised entry was down to a lack of communication. We are investigating this with our maintenance team to ensure strict adherence to our entry and cleanliness policies. Regarding utility costs, we understand your concerns regarding heating efficiency and electricity bills. Residents are welcome to change their energy providers during their tenancy if they so wish as we appreciate that the rising cost in living is an issue that affects us all. As for waste management, we are working with the local Council to ensure there is consistency with collections and having recently joined forces with a new cleaning provider, are confident that there will be an improvement in services in this area. Thank you for your positive feedback regarding the onsite Team. They are a valued part of The Barnum and key to the building running smoothly. I will ensure your feedback is passed on as I’m sure they will appreciate your kind words. If you wish to discuss anything further, I am happy for you to contact me directly. Kindest Regards Melissa Hemming-Bosworth