Grainger, The Filaments

Please tell us about the good and bad aspects of living in your local area:

The facilities aren’t very appealing. There’s only one cafe and bar downstairs, and it’s always difficult to book the lounge because the same person seems to occupy it for the whole day.

How has the building management responded to any problems or issues you have raised:

They only got back to you and then did sod all. What a surprise!

Please share one thing (or more) which you wish you had known before you moved in:

The management is quite disorganised and unhelpful.

Please tell us about the good and bad aspects of living in your local area:

It is a bit of a walking to Piccadilly Gardens, and there aren't many restaurants nearby. The road closure caused a lot of traffic on my way to drive home.

How has the building management responded to any problems or issues you have raised:

They take a long time to reply or ignore the complaint. It's a shame the management doesn't seem to be putting much of a shift in quite a few problems could have been spotted and sorted sooner.

Please share one thing (or more) which you wish you had known before you moved in:

The car park is very poorly managed and the gym is very poorly maintained.

Please tell us about the good and bad aspects of living in your local area:

It’s located in the city centre, close to Salford Central Station. However, it can sometimes be noisy, and traffic can be heavy.

How has the building management responded to any problems or issues you have raised:

I have raised my concerns, but a blonde hair receptionist ignored my complaint and management has not taken any effective action.

Please share one thing (or more) which you wish you had known before you moved in:

There are ongoing issues with the car park and maintenance issue.

Please tell us about the good and bad aspects of living in your local area:

Overall, I am very happy with the local area. There is a good range of shops, restaurants and other amenities nearby, and transport links are convenient and easily accessible. The surrounding area is generally pleasant to live in, and I have no significant concerns regarding traffic, noise or the general neighbourhood. My only recurring concern relates to rubbish being improperly left in the communal bin chute area within the building. As mentioned in my previous feedback, some residents leave rubbish bags beside the chute rather than disposing of them correctly, even when the chute is fully operational. This can create unpleasant smells and potential hygiene and pest concerns. I would describe this as a resident behaviour issue rather than a problem with local bin collections, as the issue is caused by individuals not following the building's waste disposal rules. Aside from this particular concern, my experience of the local area has been positive and I find it a convenient and enjoyable place to live.

How has the building management responded to any problems or issues you have raised:

Building management has generally been responsive when I have raised concerns. In relation to the recurring rubbish issue, they arranged for the cleaning team to remove waste, increased security patrols, installed signage reminding residents of correct waste disposal procedures, and advised that residents responsible for breaches could potentially be charged. I appreciate these responses, particularly the efforts of the cleaning and security teams, and I do not consider the issue to be a failure of the frontline staff. However, my concern is that much of the response has been reactive rather than preventative. Even after signage was installed, some residents continued to leave rubbish bags beside a fully operational chute. Repeatedly removing the bags solves the immediate mess but does not address the behaviour causing it. I have therefore asked management for clarification on how offenders will be identified, what consequences apply when tenancy rules are breached, and how those rules will actually be enforced. In my view, effective building management should not only clear problems after they occur but also address repeated behaviour so that the same issue does not continue. Overall, management has been responsive and willing to communicate, which I appreciate, but I would like to see stronger follow-through and enforcement where repeated breaches of building rules continue.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that, while the building itself, facilities and location are generally very good, the experience of living here can sometimes depend on how responsibly other residents use the communal areas. For example, I have experienced repeated problems with residents leaving rubbish bags beside the bin chute despite the chute being fully operational and signage clearly explaining the correct disposal procedure. Management has responded to my concerns, but changing residents’ behaviour can be more difficult than simply resolving a maintenance issue. My advice to a new neighbour would be to familiarise yourself with the building rules and facilities when you move in, and to report recurring communal issues to management rather than assuming they will automatically be noticed. Overall, I still find it a convenient and pleasant place to live, but I wish I had known more about how communal rules are followed and enforced before moving in.

Please tell us about the good and bad aspects of living in your local area:

Junction is extremely noisy, I believe they are u derailing works to improve the junction currently but it’s awful. Constant horns due to poor design .

How has the building management responded to any problems or issues you have raised:

Very quickly, effectively and reasonable. No complaints

Please share one thing (or more) which you wish you had known before you moved in:

I would recommend living here, engage with the staff they’re good craic.