Grainger, Windlass Apartments
Hale Wharf Ferry Lane London
Located next to Walthamstow Wetlands, and a stroll away Tottenham Hale station, Windlass Apartments offers light and spacious, beautifully designed apartments with stunning waterside views. This tranquil setting allows you to relax whilst still being close to the hustle and bustle of nearby Walthamstow shops, markets and cafes.
Development location
Windlass Apartments
Hale Wharf Ferry Lane London
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See how residents rate this development
Write a review
39 total reviews
This all-time rating combines reviewer scores for Experience, Value, Location, Facilities, Management and Design as well as the age and verification status of each review.
Some reviewers were offered an incentive for an honest review, regardless of rating
Experience
4.4
Value
3.9
Location
4.4
Facilities
4.3
Management
4.2
Design
4.4
Showing reviews 1–5 of 39
- Windlass Apartments, N17
Shaikho K (Tenant)
Verified resident
This reviewer has been verified as a resident of this development
May 2026
Please tell us about the good and bad aspects of living in your local area:
Bad services, poorly managed with no accountability or help when things go wrong which they often do in this building
How has the building management responded to any problems or issues you have raised:
Poorly, often not responding within 48 hours and with no resolution when they do respond. Just empty apologies with no guarantees anything will be done to prevent further issues
Please share one thing (or more) which you wish you had known before you moved in:
How frequent issues would arise with the property. Paying £2100 for a one bed with THIS many issues has got to be a psyop to see how far you can push tenants.
Manager's response1Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration caused We fully recognise how disruptive the recent issues you’ve described would have been, especially the lift outages and the impact this had on residents living on higher floors. This is not the standards we aim to provide. As soon as the lift issues were reported, we worked with contractors to restore service as quickly as possible, provided updates to residents, and arranged additional on-site security support overnight while one lift was out of service. Both lifts are now fully operational, though we appreciate this does not lessen the inconvenience caused. We are also very sorry for the loss of water. This was not part of planned maintenance works and was caused by an unexpected issue. Once identified, we ensured updates were shared throughout the day while the matter was being resolved. We understand how significant an outage of this nature is and regret the disruption caused. We’re particularly concerned to hear your comments regarding service standards, response times, and the handling of reported issues. This is not the experience we want any resident to have. While there have been some recent changes within the onsite team, which may have affected consistency at times, we are now fully resourced and focused on improving both response times and communication. Concerns around security, noise, and building management are taken seriously, and we would very much like the opportunity to review these issues in detail and ensure appropriate action is taken. We are genuinely sorry that you feel let down. Your feedback is important to us, and we would welcome the opportunity to speak with you directly to better understand your experience and work towards restoring your confidence. Please contact the onsite team or email WindlassApartmentsReception@graingerplc.co.uk, and a member of the team will be happy to arrange a convenient time to discuss this with you. Kind regards, Konrad
Posted by:
Konrad Maselko, Senior Resident Service Manager
May 2026
- Windlass Apartments, N17
R18 (Tenant)
Verified resident
This reviewer has been verified as a resident of this development
Dec 2025
Reviewer was offered an incentive for an honest review, regardless of rating
4Please tell us about the good and bad aspects of living in your local area:
Positive: excellent transport connections (tube, buses, trains to the airport); quiet area as the apartments face the wetlands and nature Bad: poor selection of restaurants and bars, not lots of parks around
How has the building management responded to any problems or issues you have raised:
Yes but not always dealt in the best way. We once raised a lift issue (loft not working for weeks), and they didn't reply to my message but they sent a generic communication to everyone.
Please share one thing (or more) which you wish you had known before you moved in:
Everything reflected the viewing, so nothing bad or good to declare
Reviewer was offered an incentive for an honest review, regardless of rating
- Windlass Apartments, N17
Jeev (Tenant)
Unverified
Nov 2025
5Please tell us about the good and bad aspects of living in your local area:
The transportation links within the area is fantastic. This consists of several bus routes and Tottenham Hale station being within 5 mins walk. The bin store is surprisingly always usually clean and neat, free of any foul odours. Although we are based by the main road which links Blackhorse Road to Tottenham Hale, there is no traffic noise. Unfortunately there is no parking onsite or much around the area. There is a beautiful canal outside and the apartment has spectacular views of the wetlands.
How has the building management responded to any problems or issues you have raised:
Very quick and efficient. Always transparent. Onsite team accessible all the time for help.
Please share one thing (or more) which you wish you had known before you moved in:
I wish I researched about parking in the local area.
- Windlass Apartments, N17
R18 (Tenant)
Verified resident
This reviewer has been verified as a resident of this development
Mar 2025
Reviewer was offered an incentive for an honest review, regardless of rating
4Please tell us about the good and bad aspects of living in your local area:
Good public trasport (Tottenham Hale station/victoria line/Stansted airport at less than 10 minutes walk) Not loads of restaurants pub, only a couple. Retail park with Boots TKmaxx, Lidl - very handy.
How has the building management responded to any problems or issues you have raised:
Sometimes they've ignored my emails and I've had no answer back
Please share one thing (or more) which you wish you had known before you moved in:
In summer, there are spiders close to the windows/balcony so it's impossible to open them
Reviewer was offered an incentive for an honest review, regardless of rating
- Windlass Apartments, N17
R18 (Tenant)
Unverified
Mar 2025
Reviewer was offered an incentive for an honest review, regardless of rating
4Please tell us about the good and bad aspects of living in your local area:
Good public trasport (Tottenham Hale station/victoria line/Stansted airport at less than 10 minutes walk) Not loads of restaurants pub, only a couple. Retail park with Boots TKmaxx, Lidl - very handy.
How has the building management responded to any problems or issues you have raised:
Sometimes they've ignored my emails and I've had no answer back
Please share one thing (or more) which you wish you had known before you moved in:
In summer, there are spiders close to the windows/balcony so it's impossible to open them
Reviewer was offered an incentive for an honest review, regardless of rating
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