Greystar, Coppermaker Square

Please tell us about the good and bad aspects of living in your local area:

This location has a great variety of shops, restaurants, and entertainment, which makes it very convenient. Being so close to the station also makes it easy to get to anything that isn’t immediately nearby. It is generally quiet, but without taking away from the fun and atmosphere of the area.

How has the building management responded to any problems or issues you have raised:

The building management team has always been very attentive and helpful, and the maintenance team also responds to problems in a timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that the green area outside of the co-working space isn't pet friendly.

Please tell us about the good and bad aspects of living in your local area:

The local area is very convenient, with good transport links and easy access to shops, restaurants and other amenities. It is generally pleasant and easy to get around, and I have found the location very convenient for everyday life.

How has the building management responded to any problems or issues you have raised:

The management team has been helpful and responsive whenever I have had any questions or issues. Omo in particular has been very friendly, professional and helpful, and has always made an effort to assist me.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how convenient the location and the facilities would be before moving in. The building is comfortable and well maintained, and having a helpful management team on site makes settling in much easier. I would recommend new residents to ask the reception team if they have any questions, as they are very helpful.

Please tell us about the good and bad aspects of living in your local area:

The area is generally very convenient, with excellent public transport connections and plenty of shops, restaurants and other amenities nearby. Having the station so close is definitely a major advantage. However, parking is a significant downside. Despite there being a car park, residents are not able to use it for normal parking, with spaces essentially limited to disabled parking. I find this very inconvenient, particularly for households and families who rely on a car for everyday activities, shopping or travelling with children and pets. Another issue is the nearby stadium. While it brings a lot of activity to the area, on match days and during major events the surrounding roads are frequently closed or restricted, and the area can become extremely crowded. This can make getting in and out of the development surprisingly difficult and does affect residents’ day-to-day lives. Overall, the location is extremely well connected and convenient for public transport, but better parking provision for residents and improved management of road closures and crowds on event days would make a significant difference to the living experience.

How has the building management responded to any problems or issues you have raised:

I would like to give a special mention to Valdiney from the maintenance team. He has been absolutely fantastic — incredibly patient, professional, helpful and always so friendly. Since we moved in, he has helped us with several different maintenance issues, and every single time he has been incredibly quick to respond. Whenever we report something, he gets in touch with us almost immediately and makes sure the issue is dealt with quickly and professionally. What impressed us the most was when we had an issue with our washing machine. Valdiney went above and beyond and even came in on his day off to replace it for us. I genuinely couldn’t believe it — we really didn’t expect that level of dedication and care. Having someone like Valdiney on the maintenance team makes such a huge difference to our experience living here. Knowing that any issue will be taken seriously and dealt with so efficiently makes us feel incredibly comfortable and reassured in our home. We really appreciate everything he has done for us. Thank you so much, Valdiney! He is an absolute credit to the team and deserves all the recognition!

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known before moving in that the nearby stadium means there are frequent football matches and events, which can make the area extremely busy and sometimes lead to road closures. I also wish I had known that the on-site car park is not available for general resident parking and is essentially limited to disabled parking spaces. These are both things I would have liked to know before choosing to move in.

Please tell us about the good and bad aspects of living in your local area:

Coppermaker Square is in a very convenient area, with good access to Stratford’s shops, restaurants, bars and open spaces, as well as excellent transport links nearby. Day-to-day living around the area feels practical and well connected. The main downside is that some of the wider building services and systems have been unreliable, which has affected the overall experience.

How has the building management responded to any problems or issues you have raised:

Building management has generally responded well to maintenance issues, with requests usually being picked up quickly and handled without too much hassle. The main frustration has been the process itself, rather than the actual response times. They use a fairly clunky maintenance app with limited drop-down options, which can make it awkward to log an issue in the right category, but in practice requests still seem to be routed correctly. The only issue we had where the process felt slow was when we first moved in and the WiFi didn’t reach all the way into the bedroom. The WiFi provider responded quickly and offered possible solutions, such as moving the router or installing another one, but said this required sign-off from building management. Despite chasing it repeatedly, the approval did not come through for quite some time, so we ended up finding our own workaround. Interestingly, management eventually approved the request months later, by which point we had already sorted it ourselves and told them not to proceed.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish we had known before moving in is more about the district energy system, especially the high standing charges and how unreliable the cooling can be in hot weather. I also wish we had better understood the quality of the materials and finishes, as they feel less premium than we expected for the price. On the positive side, the pool and spa facilities are genuinely excellent and a real benefit that you don’t often find in this sort of development.

Please tell us about the good and bad aspects of living in your local area:

Right next to the mall and Olympic park. Offers you a wide range of restraunts, cafes, shops and parks as well.

How has the building management responded to any problems or issues you have raised:

Always found the maintainence to be active and responsive.

Please share one thing (or more) which you wish you had known before you moved in:

Next to the stadium , so alot of events happen and you might encounter road closures every now and then, but access to station is always open, which is great!!