Greystar, Gramercy Tower

Please tell us about the good and bad aspects of living in your local area:

Disappointed with my stay overall, every week seems to be a problem and im just fed up of it not being fixed by any of the management team

How has the building management responded to any problems or issues you have raised:

Some of them but they mostly delay and dont fix many of tue issues raised So its just added frustration

Please share one thing (or more) which you wish you had known before you moved in:

The homeless population problem and constant vandalism and chaos from other tenants

Please tell us about the good and bad aspects of living in your local area:

No parking, bins collected once a week. In between homeless people break in and empty the trash out, the bin store is infested with rats

How has the building management responded to any problems or issues you have raised:

Promises but lack substance. Temporary security was put in place at Christmas but then removed

Please share one thing (or more) which you wish you had known before you moved in:

How poor the management company is that runs the building

Please tell us about the good and bad aspects of living in your local area:

The local area is generally convenient, with a good range of shops, restaurants and everyday amenities nearby. There are also open spaces within easy reach, which is useful for relaxing and walking. Transport links are reasonably accessible, although services can become busy during peak times. Parking can sometimes be difficult, particularly in the evenings, and traffic noise can be noticeable. Overall, it is a pleasant and convenient area to live in, with a good balance of amenities and accessibility.

How has the building management responded to any problems or issues you have raised:

Yes they have done absolutely amazing with every situation I’ve been in so helpful

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known more about the parking situation, and how quickly maintenance issues are resolved before moving in.

Please tell us about the good and bad aspects of living in your local area:

Being close to the city is perfect for working professionals. You are within walking distance of everything Cardiff has to offer. Parking is a nightmare unless you pay for a space, which isn't Gramercy's fault but can be challenging unless you are well off.

How has the building management responded to any problems or issues you have raised:

They answered swiftly and made us feel supported with everything we needed!

Please share one thing (or more) which you wish you had known before you moved in:

Parking is the only issue we struggled with and again it is not Gramercy Tower's fault nor responsibility. But we could only afford to live here if we had free parking so it became a bit of a battle to find free spaces in the city. This is only going to get harder with the areas free parking changing from free after 6pm to free after 10pm. I would recommend budgeting for a parking space if you are going to live here.

Please tell us about the good and bad aspects of living in your local area:

Just attended Gramercy Tower Summer Party on the roof terrace. Such a great night. Mexican food, live music and plenty of alchohol. It was lovely to have fun with some of the management team, see them let their hair down. They deserve it! Well done team!

How has the building management responded to any problems or issues you have raised:

Yes. Straight away every time. Can be requested through app.

Please share one thing (or more) which you wish you had known before you moved in:

One of the lifts is sometimes out of order but beyond managements control. Currently ties in contract with lift company for maintenance.