Greystar, Momento

Please tell us about the good and bad aspects of living in your local area:

I absolutely love living at Momento Hayes! The building is beautiful, modern, and really well maintained. My flat is lovely full of natural light, airy, and such a comfortable place to live. I also love the gym, which is a great bonus. Overall, I’m really happy here and would highly recommend Momento Hayes to anyone looking for a stylish and comfortable place to live!

How has the building management responded to any problems or issues you have raised:

The maintenance team, especially Emeric, is knowledgeable, professional, and quick to sort out any issues. The security team also gives us peace of mind and makes us feel safe and comfortable living here. It’s reassuring to know that help is always available when needed!

Please share one thing (or more) which you wish you had known before you moved in:

The team puts on fantastic resident events, which make living at Momento Hayes even more special. It’s been such a lovely way to meet people and feel part of a community. I’m really going to miss these events and the wonderful atmosphere they create! Highly recommend

Please tell us about the good and bad aspects of living in your local area:

I think its quite convenient. The only downside is the area around at late nights. Apart from that everything is great

How has the building management responded to any problems or issues you have raised:

They are very quick. And its super easy to do this via the app.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t think I have anything to add here. In general was a good experience

Please tell us about the good and bad aspects of living in your local area:

I’ve really enjoyed my experience living at Momentum Hayes. The amenities are spot on, particularly the gym and co-working spaces, which are well maintained and make everyday living much more convenient and enjoyable.

How has the building management responded to any problems or issues you have raised:

Eric is genuinely one of those people who makes you think, “Why can’t everyone be like this?” Polite, disciplined, responsible, and clearly someone who takes his job very seriously possibly more seriously than some of us take our own lives! 😂 He doesn’t just turn up, fix something and disappear into the sunset. He actually makes sure the job is done properly and that everything is working as it should. And then, to my surprise, he even gave me a mini masterclass on how to clean the ventilation filters and keep the system running properly. At this point, I’m pretty sure I’m slowly completing my own maintenance apprenticeship under Eric. 😂

Please share one thing (or more) which you wish you had known before you moved in:

And honestly, these little interactions make a huge difference when choosing somewhere to live. A nice building, a good gym and great amenities are all fantastic, but having a maintenance team that is responsive, professional and genuinely cares takes the experience to another level.

Please tell us about the good and bad aspects of living in your local area:

Honestly, I’m really glad I moved to Momento Hayes about a year ago when I relocated here for work. Unfortunately, I’ll be moving to another country in the next few months for work again… and I’m genuinely gutted because I’ve actually really enjoyed living here! 😭 If I ever move back to the UK in the future, Momento in HAYES will definitely be my first choice again! :)

How has the building management responded to any problems or issues you have raised:

And a special shout-out to Emeric absolute star. ⭐ Whenever I’ve had an issue in the flat, he sorts it out so quickly. He’s also helped me figure out how to use things in the flat when I had absolutely no idea what I was doing. Very useful when you’re trying to work out whether you’re operating the heating or accidentally launching a spaceship.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, I’ve genuinely loved my time at Momento Hayes. I’m really sad that I have to leave, but I’m grateful for the past year and for how friendly and supportive everyone has been. Would definitely recommend Momento especially if you like clean amenities, good coffee, friendly people and occasionally standing in a queue for that coffee like it’s the last cup on Earth. 😂

Please tell us about the good and bad aspects of living in your local area:

I’ve now been living at Momento Hayes for a few months, and overall I’ve had a really positive experience. Moving somewhere new can sometimes feel a little strange at first, especially when you don’t know anyone around you, but one of the things I’ve really appreciated about Momento Hayes is how friendly and welcoming everyone has been.

How has the building management responded to any problems or issues you have raised:

The maintenance and repair service has also been very good in my experience. Whenever I’ve raised an issue or reported something that needed repairing, it has been dealt with quickly rather than being left for weeks. A special mention has to go to Emeric, who has been particularly helpful and responsive whenever I’ve needed something sorted. It’s reassuring to know that when you raise an issue, someone actually listens and takes action.

Please share one thing (or more) which you wish you had known before you moved in:

The amenities are another major highlight. The gym has been incredibly useful and is one of the things I appreciate most about living here. Having a gym on-site means I don’t need to pay for a separate gym membership, which has honestly saved me a significant amount of money. It’s also so convenient to be able to use the gym whenever I want without having to travel anywhere.