Greystar, Momento Elephant & Castle

Please tell us about the good and bad aspects of living in your local area:

Great area, which has been recently upgraded with a bunch of restaurants, shops and now a shopping center. However, as everywhere in London, high crime rates (especially phone snatchers) and some issues with homeless people, due to a shelter nearby.

How has the building management responded to any problems or issues you have raised:

I honestly believe that the only reason why things are working in CLP is because of Alice - she is chasing all the time, making sure that our issues are resolved. Looking at our friends' experience in other Momento buildings, I honestly believe that she is the one making things work in CLP.

Please share one thing (or more) which you wish you had known before you moved in:

Very high temperatures during summer, which makes impossible to work during the day in the apartment. If we would have known, we might have chosen a different unit.

Please tell us about the good and bad aspects of living in your local area:

Elephant and Castle is a brilliant place to live. There's lots of green space nearby, plus a great range of shops and restaurants on the doorstep. Transport is excellent, with easy access to both the tube and plenty of bus routes. The only downsides are that phone theft is an issue in the area, so you need to stay aware when out and about, and there's a busy cycle lane right outside the building to watch out for when stepping out.

How has the building management responded to any problems or issues you have raised:

Brilliantly. Any issue I've raised has been sorted almost instantly, with repairs often done the same day. Alice and the team, and the night team including Aamir, are always quick, friendly and happy to help. Nothing is ever too much trouble.

Please share one thing (or more) which you wish you had known before you moved in:

How much of a difference a great on-site team makes! It's the thing you can't see on a viewing, and it's the best part of living here. On the practical side, keep your phone tucked away when walking around the area as phone theft does happen, and look both ways for the cycle lane right outside the building when you step out.