Greystar, The Well House, Sutton

Please tell us about the good and bad aspects of living in your local area:

I had a good time at the well house property while staying at the property for close to 3 years however I was in for a rude shock when I vacated the property, the management wanted to deduct £1350 of my £1600, after having thoroughly cleaned the property through professional cleaners prior handing over, unfortunately I had to take this matter to the DPS-Dispute protection scheme and finally £300 was deducted and my entire £ 1300 was returned back to me. These developers try to do up the whole flat with your hard earned money, painting, steam iron the curtains etc read your agreement diligently and keep records of maintenances and all your correspondence with management which actually saved me and in the end fight for your right.

How has the building management responded to any problems or issues you have raised:

Yes they do most of the time, however had a tough time with the leak in the bathroom wall which had to be left till we vacated.

Please share one thing (or more) which you wish you had known before you moved in:

If I knew that the windows are not sound roof and one can still hear the Nosie of the train

Please tell us about the good and bad aspects of living in your local area:

Good connectivity and access to local shops. Very close to Sutton hight street for all shopping brands.

How has the building management responded to any problems or issues you have raised:

Prompt and in timely manner. Thanks to Stuart and him team.

Please share one thing (or more) which you wish you had known before you moved in:

Jasmine is so kind - she showed us all the amenities and the flat along with answering all our questions.

Please tell us about the good and bad aspects of living in your local area:

Lots of supermarkets nearby meaning there is a variety of places to shop ranging from local grocery stores to big stores such as sainsbury and lidl. Most fast food places nearby, also restaurants like italian or turkish. Very convenient for public transportation, near a train station and a few bus stops nearby as well. Building had own bin store and parkung lot so it’s all managed by them.

How has the building management responded to any problems or issues you have raised:

Had a blocked pipe in my sink/dishwasher and stuart the maintenance guy, together with his colleague, quickly and efficiently unblocked it. Very friendly and quick.

Please share one thing (or more) which you wish you had known before you moved in:

Sounds of train are loud if living on lower floors but i got used to it

Please tell us about the good and bad aspects of living in your local area:

It’s very convenient as it’s near high street and train station. The range of shops and restaurants are suitable for daily life.

How has the building management responded to any problems or issues you have raised:

Yes. They will respond to any problem and issues promptly.

Please share one thing (or more) which you wish you had known before you moved in:

I couldn’t think of anything’s which I couldnt get from a typical viewing.

Please tell us about the good and bad aspects of living in your local area:

Very convenient and close to station and would recommend to people. All the amenities are good and nearby

How has the building management responded to any problems or issues you have raised:

Yes very prompt. Had a plumbing issue and Stuart fixed it in no time. Very efficient and prompt.

Please share one thing (or more) which you wish you had known before you moved in:

Communication with the team was fantastic and clear