Ocasa Homes, Spring Court

Please tell us about the good and bad aspects of living in your local area:

Firstly, I've encountered no issues or problems on a personal level. However, I know, from witnessing, that this area / location - Shaw, is a rough area, and it shows when you are in Shaw town, which this property is located in. However, having said that, there are three supermarkets, butchers, fishmonger, florist, dry cleaners, cafes, multiple convenience stores and pubs within walking distance. The motorway is a 7 min drive away, and the Metrolink tram station is a 8 min walk away.

How has the building management responded to any problems or issues you have raised:

In the past, building management has responded to problems and maintenance issues poorly. So much so my confidence in them was zero and I no longer felt reporting issues would even be dealt with. They recently hired a new building manager, Yan, who I met just a couple of weeks ago for a mid-term property review. Brilliant guy, and within 7 days someone from maintenance was at my flat completing 3 repairs in one visit and quoting for more work that needed doing. Very happy tenant!

Please share one thing (or more) which you wish you had known before you moved in:

Whether it be the other residents, or general public, the rubbish bins / shed is a dire issue and has been since I moved in. The state of it is disgusting. They are always over filled with rubbish on the floors and it is just a dumping area for rubbish. Rubbish bins are often left outside the bin store. Emails have gone out to residents, and posters have been recently put up in general corridors, and I appreciate it isn't something Ocasa can enforce, but there is CCTV, so more could be done, I feel.

Please tell us about the good and bad aspects of living in your local area:

This is a great area, close to the tram line, and at a walking distance from Kehlam and the city center. Next to Tesco and other big supermarkets like Aldi and Home and Bargains. Not so good on green spaces, but there are Ponderosa and Philadelphia gardens nearby. It has always felt safe, although the neighborhood can be a bit chaotic in fireworks times

How has the building management responded to any problems or issues you have raised:

generally, they always sent someone promptly when I need it. There are issues with the boilers that sometimes affect hot water supply. The main issue for me is not having a direct point of contact for the development. I would like to have someone I can refer to who know the place

Please share one thing (or more) which you wish you had known before you moved in:

how bills are organised - managed by Ginger Energy, and on a share of the development rather than based on consumption

Please tell us about the good and bad aspects of living in your local area:

City centre location, great accessibility to nearly every amenity you can think of, there's a river, a mall, forest (Mousehold Heath), bustling city, there's basically everything you can want in a location. Corner shops are generally open to about 11-12pm, fast food on the street is normally open all night. Lots of clubs & pubs. The only downside is there are car meets every Friday/Saturday with the loudest cars you've ever heard, which is really really really annoying - it's a small price to pay.

How has the building management responded to any problems or issues you have raised:

Solved within 2/3 weeks via the Ocasa app. Somebody will come and check the issue out, offer advice/help and leave, no bells and whistles.

Please share one thing (or more) which you wish you had known before you moved in:

Loud cars/bikes nearly every day but worse on weekends and especially at night and early AMs. I honestly thought it'd be fine and it wouldn't get to me but if you have somebody staying over in the front room they'll probably not sleep very long if at all on a weekend, which has happened a few times coincidentally.

Please tell us about the good and bad aspects of living in your local area:

Good location for living with a kid and easy access to public transport and shopping centers as we got tesco aldi home bargains nearby

How has the building management responded to any problems or issues you have raised:

Yes they have responded timely and arranged necessary things timely basis without much delay and easily approachable and happy till now and looking forward to . And recommend to public for f Good stay

Please share one thing (or more) which you wish you had known before you moved in:

Nothing much. It's good place to live and happy to be here for last 1.3 years

Please tell us about the good and bad aspects of living in your local area:

Fantastic area to live in extremely close to the city and shops and on the doorstep of the train station . Easily accessible for all you will need.

How has the building management responded to any problems or issues you have raised:

Quickly and efficiently, all questions were answered and help provided swiftly

Please share one thing (or more) which you wish you had known before you moved in:

I don’t have anything I wish I knew before moving in as everything was laid out beforehand