Placefirst, Cross Heath Grove

Please tell us about the good and bad aspects of living in your local area:

Me and my family has moved into are new home and even though it’s only been a month that we have been in are new home it feels like we have lived here for ever and everyone around is so lovely and nice they are so polite. And the shops around the area are amazing.

How has the building management responded to any problems or issues you have raised:

They respond straight away even tho we haven’t needed anything doing they said that they will help straight away and book a appointment for anything that needs fixing for the next day

Please share one thing (or more) which you wish you had known before you moved in:

We got told everything straight away they didn’t hide anything they was so honest about everything and from the time we got told the house was ares to getting the keys and moving in was only a week which is amazing

Please tell us about the good and bad aspects of living in your local area:

Cross Heath Grove is a nice, quiet area to live, and I’ve found it to be a friendly community. There are plenty of local shops and supermarkets nearby for everyday essentials, and there are a few restaurants and takeaways within a short distance. Transport links are good, with regular bus services and easy access to major roads, making it convenient to travel to nearby towns and the city centre. Parking has generally been good, and bin collections are reliable. The street is usually quiet, with very little traffic noise, and I’ve not experienced any significant anti-social behaviour.

How has the building management responded to any problems or issues you have raised:

Whenever I’ve raised a problem or maintenance issue, the Placefirst team has been responsive, professional, and helpful. They kept me informed throughout the process, and any repairs were completed within a reasonable timeframe. Overall, I’ve been pleased with how they have handled any concerns I’ve had.

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t realise how quiet the neighbourhood would be, especially in the evenings. It’s a peaceful place to live, and the neighbours are friendly and respectful. My advice to anyone moving in would be to introduce yourself to your neighbours—it really helps you feel at home.

Please tell us about the good and bad aspects of living in your local area:

Transport links are generally pretty good. You can get into the city centre very quickly, and also White Rose shopping centre close by. Theres a decent amount of shops and takeaways in a walkable distance, and the football ground of course!

How has the building management responded to any problems or issues you have raised:

Yes - I had an issue under the sink and they were in contact right away to get it sorted

Please share one thing (or more) which you wish you had known before you moved in:

The grass will get cut - you do not need to cut it yourself!

Please tell us about the good and bad aspects of living in your local area:

It’s a good place to live in a really deprived community. Whilst this is reflected in the price, it doesn’t negate the experience that you have compared to living in any other rental property in the area. The culdesac leads directly out onto Elland Road which can be a nightmare on match days. Anti social behaviour is rife in the area. Council permit is required to park on the street due to vicinity of stadium.

How has the building management responded to any problems or issues you have raised:

Responses took time and it wasn’t as effective as I would anticipate

Please share one thing (or more) which you wish you had known before you moved in:

The main road at the end of the culdesac is closed off for extensive periods of time when games are taking place. I appreciate the needs due to security, but this was never mentioned when viewing.

Please tell us about the good and bad aspects of living in your local area:

The good think is, my living location is really close to the city center. Even if you don't own a car, you can just wait for buses along the main road with a bit walking from my home. Unfortunately, the bad thing is, when a football match happens, we have to be very careful and cautious about the road closure arrangement, although I am a big fan of Leeds Union!!

How has the building management responded to any problems or issues you have raised:

Well, although I like the neighbors and the management company, PlaceFirst, as their staff members are mostly nice and polite. However, if it comes to the efficiency on solving any of our urgent issues, I sincerely suggest there are still rooms for their improvement. For example, more responsive and supportive? We desperately need that.

Please share one thing (or more) which you wish you had known before you moved in:

I would suggest the size of the toilet can be reduced by 1/3 while the size of the sleeping room can be increased by 1/3.