Touchstone CPS, The Forum

Please tell us about the good and bad aspects of living in your local area:

The location is one of the biggest advantages of this apartment. It's right next to Birmingham's Chinatown, which makes it especially convenient for Chinese residents. There are supermarkets and a wide variety of restaurants just downstairs, so everything you need is within easy reach. The Bullring Shopping Centre is also only about a five-minute walk away, making shopping and everyday life incredibly convenient.

How has the building management responded to any problems or issues you have raised:

The building management team has been very helpful and responsive. Whenever I've had questions or raised any issues, they've been quick to reply and willing to help. In particular, Kary, who I've been dealing with directly, has always been very responsive and proactive in helping me resolve any issues. I'm really happy with her support and the way she handles things. Overall, I'm very satisfied with the management team's service.

Please share one thing (or more) which you wish you had known before you moved in:

The car park was my top priority, followed by reliable internet access and shared facilities, such as a gym and efficient lifts.

Please tell us about the good and bad aspects of living in your local area:

It's a lovely area to live in, really great location with excellent transport links. Having the bus and train stations so close makes travelling easy, and the city centre is within easy reach, offering a fantastic choice of shops, pubs, and bars. There is also a huge variety of shopping malls, making daily shopping and dining incredibly convenient.

How has the building management responded to any problems or issues you have raised:

They have been very quick with any problems or issues that I have raised. General maintenance issues are usually resolved quickly, which is something I really appreciate. The 24-hour security team provides an excellent service and responds promptly to any safety-related concerns, helping residents feel safe and supported at all times.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that there are no temporary visitor parking spaces available.

Please tell us about the good and bad aspects of living in your local area:

The location offers a great range of amenities within walking distance, including numerous cafés, restaurants, and bars. There are also two Chinese supermarkets and a Tesco nearby, making everyday shopping very convenient. The area benefits from excellent transport links, with regular bus services and train connections providing easy access across the city and beyond. Overall, everything you need is right on your doorstep.

How has the building management responded to any problems or issues you have raised:

The building management team is highly responsive and professional, always replying to emails promptly and resolving any issues efficiently. A special thank you to Kary for consistently providing quick responses and excellent support, and to Aaliyah for always being so helpful with parcel collections and greeting. Their dedication and friendly approach have made living here a great experience.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing to be honest, they explain everything before move-in

Please tell us about the good and bad aspects of living in your local area:

Overall, I have had a good experience living here. The location is excellent, the reception team is very responsive, and the facilities are well maintained. In general, the apartment offers a comfortable and convenient living experience. The main downside is the amount of renovation work over the past two years. I understand that these works are intended to improve the building and provide a better experience for residents, but the progress has been very slow. For example, work on one side of the building seemed to take almost a year to complete, while the other side may take another year. The overall renovation period is simply too long, and the ongoing works have repeatedly affected residents’ rest and daily life. The same applies to the car park. I understand that these issues take time to resolve, but I would simply suggest improving the efficiency of the renovation works and shortening the overall project timeline where possible. That would make a significant difference to residents’ experience.

How has the building management responded to any problems or issues you have raised:

The building management has generally responded quickly whenever I have raised an issue. The reception team is helpful and easy to contact, and most day-to-day problems are handled promptly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known more about the scale and duration of the ongoing renovation works before moving in. The building itself is very convenient and well equipped, but some of the works have taken quite a long time and can occasionally affect daily life. It is worth checking the latest renovation and car park arrangements before moving in.

Please tell us about the good and bad aspects of living in your local area:

It's in a really great location with easy access to everything you need nearby. Getting around is straightforward, and the neighborhood feels welcoming and safe for day-to-day living.

How has the building management responded to any problems or issues you have raised:

Whenever we raised any issues, building management were pretty quick to respond and sort them out without any hassle.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I'd known just how tricky the parking situation can get beforehand. Otherwise, everything else about moving in and living here has been great.