Rondo, 10 International Way, London, E20 1PH

Thank you for taking the time to share your experience at Rondo. We're delighted to hear that you've felt welcomed by the team since moving in and that Nkem, Tyron, Bridget and Jhary have helped make Rondo feel like home. We'll be sure to pass on your kind feedback to them. It's wonderful to hear that you're enjoying the design and character of the development, as well as the balance between modern living and a strong sense of community. We're also pleased that you've found Stratford to be such a convenient location, offering excellent transport links, local amenities, and a residential feel despite being in the heart of a vibrant area. Thank you for your honest feedback regarding the leasing and referencing process. We appreciate that moving home can be a stressful time, and we'll take your comments on board as we continue to review and improve the resident journey from enquiry through to move-in. We're pleased to hear that maintenance requests have been easy to report and that issues have been handled promptly. While some repairs can take a little longer where specialist contractors or replacement parts are required, we always aim to keep residents updated and resolve issues as quickly as possible. Thank you again for your thoughtful review and recommendation. We're delighted that you've had such a positive experience overall and are proud to have you as part of the Rondo community.

Thank you for taking the time to share such detailed feedback about your experience at Rondo. We're delighted to hear that you've been enjoying your home, the resident amenities, and the convenience of the location. It's great to know that the team has helped make your experience a positive one. We appreciate your comments regarding noise from apartment entrance doors. The self-closing mechanisms form part of the fire door design and are an important element of the building's fire safety measures. That said, we understand the impact and creating a comfortable living environment for all residents is important to us, and we will ensure your feedback regarding door noise is noted. Thank you for highlighting the issue with the lift access control system. We appreciate you bringing this to our attention and will ensure it is investigated by the appropriate team. We also value your feedback regarding communications and the resident portal experience. We understand the importance of receiving timely updates, particularly when building services may be affected, and will continue to review our communication processes to ensure residents are kept informed, however in the instance of emergency works this might not always be possible. Your comments regarding the portal and the responsiveness has been noted, you can contact the community host team directly for all queries including rent payments they are more than happy to help! We're pleased to hear that the pre-move communication provided a positive experience and that, overall, you would recommend Rondo. Thank you again for your thoughtful and balanced review. Feedback such as yours helps us continue to improve the experience we provide for all residents, and we're grateful to have you as part of the Rondo community.

Thank you for taking the time to share such a wonderful review of your experience at Rondo. We're delighted to hear that you've had such a positive move-in experience and that the team has been able to support you throughout the process. Providing a smooth and welcoming transition into a new home is incredibly important to us, so it's fantastic to know that this has been reflected in your experience. Thank you for your kind words about Tyron and Jhary. We'll be sure to share your feedback with them, and we're certain they'll be delighted to hear that their efforts made such a positive impact during your move. It's especially rewarding to hear that our onboarding process provided all the information and support you needed from the outset. Creating a proactive and responsive resident experience is something we strive for every day. Thank you again for your recommendation and for choosing to make Rondo your home!

Thank you for taking the time to share your experience at Rondo. We're delighted to hear that you're enjoying the design of the building and the welcoming atmosphere throughout the community. It's wonderful to know that the social spaces, cinema room, and the 26th floor terrace have made such a positive impression and are helping to create an enjoyable living experience. We're also pleased that you're making the most of everything Stratford has to offer, from the excellent transport links and local amenities to the nearby parks and canals. It's great to hear that the location has been such a positive part of your experience. Thank you for your kind comments about the team. We're especially pleased to hear that Jhary helped make your journey to becoming a resident such a positive one. We'll be sure to share your feedback with him and the wider team. Thank you again for your recommendation and for choosing to make Rondo your home. We look forward to continuing to provide you with a positive living experience and hope you enjoy everything our community has to offer.

Thank you for taking the time to share your feedback and welcome to the Rondo community. We're delighted to hear that you're enjoying the building, facilities, and overall atmosphere. It's wonderful to know that the gym, cinema, and workspaces have made such a positive first impression, and that the team was able to support you throughout your move-in experience. We also appreciate your comments about the local area. Stratford offers excellent access to shopping, transport, and everyday amenities, and we're pleased that you're already enjoying the convenience of having so much on your doorstep. Thank you for your feedback regarding the loading bay. As a car-free development, the loading bay is a shared space and unfortunately cannot be reserved exclusively for individual move-ins. However, we understand the importance of making move-in day as smooth as possible and will continue to support residents wherever we can throughout the process. We're especially grateful for your kind words about Tyron and Sharon. We'll be sure to share your feedback with them and the wider team. It's fantastic to hear that they were able to assist and help make your move as seamless as possible. Thank you again for your recommendation and for choosing to make Rondo your home. We hope you continue to enjoy everything the community has to offer.