The Rock, Bury Bury BL9

Please tell us about the good and bad aspects of living in your local area:

Overall, I am very happy with the local area. There is a good range of shops, restaurants and other amenities nearby, and transport links are convenient and easily accessible. The surrounding area is generally pleasant to live in, and I have no significant concerns regarding traffic, noise or the general neighbourhood. My only recurring concern relates to rubbish being improperly left in the communal bin chute area within the building. As mentioned in my previous feedback, some residents leave rubbish bags beside the chute rather than disposing of them correctly, even when the chute is fully operational. This can create unpleasant smells and potential hygiene and pest concerns. I would describe this as a resident behaviour issue rather than a problem with local bin collections, as the issue is caused by individuals not following the building's waste disposal rules. Aside from this particular concern, my experience of the local area has been positive and I find it a convenient and enjoyable place to live.

How has the building management responded to any problems or issues you have raised:

Building management has generally been responsive when I have raised concerns. In relation to the recurring rubbish issue, they arranged for the cleaning team to remove waste, increased security patrols, installed signage reminding residents of correct waste disposal procedures, and advised that residents responsible for breaches could potentially be charged. I appreciate these responses, particularly the efforts of the cleaning and security teams, and I do not consider the issue to be a failure of the frontline staff. However, my concern is that much of the response has been reactive rather than preventative. Even after signage was installed, some residents continued to leave rubbish bags beside a fully operational chute. Repeatedly removing the bags solves the immediate mess but does not address the behaviour causing it. I have therefore asked management for clarification on how offenders will be identified, what consequences apply when tenancy rules are breached, and how those rules will actually be enforced. In my view, effective building management should not only clear problems after they occur but also address repeated behaviour so that the same issue does not continue. Overall, management has been responsive and willing to communicate, which I appreciate, but I would like to see stronger follow-through and enforcement where repeated breaches of building rules continue.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that, while the building itself, facilities and location are generally very good, the experience of living here can sometimes depend on how responsibly other residents use the communal areas. For example, I have experienced repeated problems with residents leaving rubbish bags beside the bin chute despite the chute being fully operational and signage clearly explaining the correct disposal procedure. Management has responded to my concerns, but changing residents’ behaviour can be more difficult than simply resolving a maintenance issue. My advice to a new neighbour would be to familiarise yourself with the building rules and facilities when you move in, and to report recurring communal issues to management rather than assuming they will automatically be noticed. Overall, I still find it a convenient and pleasant place to live, but I wish I had known more about how communal rules are followed and enforced before moving in.

Please tell us about the good and bad aspects of living in your local area:

The area was good however there is a lot of active construction which can be quite the disturbance when working from home. Side entrances however are unclean with a vomit stain on the glass and floor existing for over a month.

How has the building management responded to any problems or issues you have raised:

During the tenancy they were responsive however issues took months to resolve. Post tenancy however communication with regards to handling the deposit have been horrible.

Please share one thing (or more) which you wish you had known before you moved in:

Had I known the amount of stress the end of tenancy would’ve caused me I would have never moved into a grainger property.

Please tell us about the good and bad aspects of living in your local area:

The location is the only good thing about this building. I would definitely not recommend to anyone.

How has the building management responded to any problems or issues you have raised:

They have not responded to any of my repairs when moving in A lot of the faults were supposed to be checked but were not and I have been here for almost 2 months and still they have not repaired anything including the lock to the front door

Please share one thing (or more) which you wish you had known before you moved in:

I wish I would have known how poor the quality of the flats are and the service you get

Please tell us about the good and bad aspects of living in your local area:

Sam the manager is amazing with his customer service and helping out me with any concerns I have. He makes me feel like home and he's extremely professional

How has the building management responded to any problems or issues you have raised:

Sam the manager is amazing with his customer service and helping out me with any concerns I have. He makes me feel like home and he's extremely professional And every friendly

Please share one thing (or more) which you wish you had known before you moved in:

Known the place earlier really great place!!!!!!!!

Please tell us about the good and bad aspects of living in your local area:

Its a small community and we’ve been around to see it grow- it’s a very family oriented area and there’s a local breakfast/ coffee shop and Starbucks as well as a sainsbury, and another grocery store, the apartment is also right opposite the station and is very safe. The Thames barrier park is also amazing and it’s a private park so no trespassers.

How has the building management responded to any problems or issues you have raised:

I’ve lived here for 3 years and they’ve always been very responsive and try to help instantly with any issues

Please share one thing (or more) which you wish you had known before you moved in:

The area is very nice and right outside pontoon dock station however due to the DLR extension the station was often shut on weekends - there is a direct bus that takes you to Canning Town station but it was a bit inconvenient sometimes but it’s become much better in this year